It's almost like when you become a roofer, you use the innate ability to operate a phone?!
We know! We hear this all the time!
Like many trades, once you are on the job/tools, its invariably hard to break the flow and answer that mobile phone.
Luckily enough, under the Kowhai brand, most of our Kowhai Guys are that busy, that they develop the need for an admin support person who does answer the phone, organise quote visits, sort the paperwork etc etc
Once you have a good backroom person, you then need to ensure you are earning enough to pay them.
This brings about another pull on the Kowhai Guys' time. He must ensure that the workload is enough to feed more than one mouth. They can only do so many hours a day - hence enter the second, third, fourth worker etc is required - and who is going to manage them?.....you guessed it - the Kowhai Guy!
With all the competing forces for the time of your local Kowhai Guy, its a wonder he ever gets on a roof and does what he does best.
At Kowhai we make sure that the Kowhai Guys have a really solid support structure around them - both nationally and locally, so that their time is maximised doing what they do best - including direct interaction with the home owner.
This all starts with the 0800KOWHAI (569424) number where you are always guaranteed in getting someone!
If the crew at the support office are already on calls, you will get an answer service who will ensure we call you back at the earliest possible opportunity.
So if you simply need to ask a few questions about your roof and whats involved in restoring, re-roofing, costs involved, timelines etc - give Sophie or Brett a call on 0800KOWHAI and they can ensure you are well prepared for when you do find that elusive roof guy!